If your package arrives damaged, please keep all materials and contact us ASAP. Damaged items should be reported to us within three days of receipt of your package. You can call us at 1-800-731-3068 and have your invoice ready for reference if possible. You may also email us at firstname.lastname@example.org for assistance. We will do our best to help you out with the situation. Remember that if you do receive a damaged item when your order arrives, you the customer must keep all packing materials for UPS or USPS inspection. Replacement item(s) will be shipped at no additional cost after approval by our customer service department. Also if by chance you received the wrong item(s) or an item is missing, contact us and will resolve the problem as quickly as possible.
If you do wish to return an item which isn’t damaged, you must first contact us for approval. Please call us at 1-800-731-3068 and have your invoice ready for reference or email us at email@example.com All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. It is recommended that you use UPS or Insured USPS Parcel Post or Priority Mail for your return. Keep the Return Tracking Number for your return package to monitor delivery status. We are not responsible for lost packages being returned to us. To receive credit, items must be returned within 21 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 10 days of our receiving the returned order unless other arrangements are made. We do not accept returns on customized products unless the products arrive damaged.
NOTE: Items such as trading card sets, packs, Starting Line-Ups, collectibles, etc. won’t be accepted if they have been opened and the factory seal has been broken.
Absolutely NO REFUNDS or RETURNS accepted for Unsigned Photos or Any Special Custom-Printed Orders (i.e. Custom Display Cases, Engraved Name Plates, Special Orders, Custom Mini Helmets, Custom Printed Decals, etc.) unless other arrangements are made.